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Offshore Long Distance Rates

DakotaPro Offshore Long Distance Rates Can't open the above PDF file?  Click here!

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Allworx 9212 phone template Instructions

1. Open the document "Allworx 9212 Phone Label Template" found here 2. Left mouse click in the cell you want to edit. 3. Type the information to be contained in that cell. You can type one or two lines...

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Allworx 9224 phone template instructions

1. Open the template document that you wish to use. - White Template - Black Template 2. Left mouse click in the cell you want to edit. 3. Type the information to be contained in that cell. Only one...

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Installing Calldata Software

The Calldata software can be installed in three ways, two of which are supported by DakotaPro.1. Server Install - This is handled by DakotaPro when the service is initially setup.  Do not attempt to...

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Opening up the Call Center Display (wallboard)

While Calldata is up and running.1. Click on, 'View'2. Click on, 'Call Center Display'.If the statistics show up with ZEROs then it may be nessessary to re-sync the Call Center Display when it is first...

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How to disable the Idle Timer

To Disable the Idle Timer. 1.       Open up the Calldata client. 2.       Login with Extension and Password 3.       Click on ‘Tools’ 4.       Click on ‘User Options’ 5.       Set the ‘Idle Time...

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Anonymous Call Rejection

Anonymous inbound calls can be blocked before they arrive at your telephone.  This feature is disabled by default on all installations, and must be enabled by the user (opt-in). To enable blocking of...

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How many phone lines can I have at my home?

  There is no limit, and we have certainly planned for situations that include a main line, perhaps a teen line and a home-office line along with a fax. However, if your needs are significantly higher...

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How well does Faxing work over your service?

  Very well!  We have designed this system to work easily and reliably.

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Does your service support alarm and other systems that require a telephone line?

  In general, our service works with just about any other system requiring a phone line.  We say “just about” because it is simply impossible to have tested every possible piece of equipment out there....

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How many physical phone handsets does your service support?

  Our service supports a total Ringer Equivalence Number (REN) of 3. This is a measure of the total loading effect that a Customer’s connected phone places on the phone line.  This number can typically...

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How does your Offshore dialing work?

  By default, all calls to offshore destinations are blocked.  If the customer wishes to dial Offshore destinations, they can request this feature be enabled on their account for a small monthly...

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How do your Long Distance packages work?

  Customers can buy LD packages in amount of 500 minutes/month for $0.035/min.   Long Distance charges for domestic calls that are not covered by bundled minutes are $0.05/min.

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How does the "Find-me" feature work?

Find-me Calling is one of the features available in our "No Answer Package" For an additional fee, DakotaPro will provide a service whereby incoming calls to the Customer’s number will ring for 6 rings...

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How does your VoiceMail Option work?

Voicemail is one of the features available in our "No Answer Package" For an additional fee, DakotaPro will provide voicemail service on the Customer’s phone line.  If an incoming call is not answered...

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How does moving my phone number over to DakotaPro's service work?

  When we install your service, we will ask you to sign the proper forms to initiate the process of moving your number over.  This is called porting the number. It normally takes 2 weeks or so, but can...

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